Customer support skills for phone, chat, and email

A 4-week course for new support staff and people moving into support roles. Practice real calls and messages, with feedback after each one.

Course at a glance

Length	4 weeks · 2 days a week, 9:00–16:00
Format	In the training center · groups of 12
For	New support staff and people moving into support roles
Completion	Certificate with full attendance and a final practice call

people per group

56hours

of training

30+

practice calls and messages per person

Open, listen, and close a call, including calls with an upset customer, practiced with recorded feedback.

Write chat and email replies that answer the question in the first lines.

Log each case so a colleague can pick it up without asking the customer again.

Can our company send a whole team?

Yes. For groups of 8 or more we run the course at your site and use your products in the practice cases.

Do we get feedback on each person?

When the company pays for the course, we send a short report on each participant's practice calls, with their consent.